Welcome to Poura Prahari (“App”). The App is designed to facilitate the digital recording, management, collection, and monitoring of spot fines imposed for violations of applicable municipal rules, regulations, bye-laws, and other applicable laws.
These Terms & Conditions (“Terms”) govern access to and use of the App. By downloading, installing, accessing, or using the App, you agree to be bound by these Terms.
1. Purpose of the App
Poura Prahari is a digital platform intended for use by authorized personnel of Municipalities / Urban Local Bodies (ULBs) for:
- Recording municipal rule violations;
- Issuing and managing spot-fine notices;
- Collecting fines through authorized digital payment mechanisms;
- Generating digital receipts;
- Capturing relevant violation details, photographs, location, date, and time;
- Monitoring and tracking fine collection activities; and
- Generating reports and maintaining digital records for administrative purposes.
The App may be used only for legitimate municipal and administrative purposes.
2. Eligibility and Authorized Use
The App is intended primarily for authorized municipal officers, employees, enforcement personnel, and other users specifically permitted by the concerned Municipality / ULB.
Users must:
- Use the App only for official and authorized purposes;
- Provide accurate and complete information when required;
- Keep their login credentials confidential;
- Not share their account, password, PIN, OTP, or authentication credentials with unauthorized persons;
- Immediately report any suspected unauthorized access or misuse; and
- Comply with all applicable municipal rules, laws, regulations, and departmental instructions.
Unauthorized persons must not attempt to access or use restricted functions of the App.
3. User Account and Security
Certain features of the App may require user authentication.
Users are responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account.
The Municipality or the App administrator may suspend, deactivate, or terminate an account where there is suspected misuse, unauthorized access, violation of these Terms, or any other legitimate administrative reason.
4. Spot Fine and Violation Records
The spot fine amount, violation category, applicable rule, and other particulars are determined by the concerned Municipality / ULB or competent authority in accordance with applicable laws, rules, regulations, and bye-laws.
The App serves as a digital platform for recording and processing such information and does not independently determine the legal validity or amount of any fine.
Users must ensure that information entered into the App is accurate and corresponds with the actual violation and applicable municipal provisions.
5. Payments
Where online payment facilities are enabled, payments may be processed through an authorized payment gateway or other authorized payment service provider.
The App may redirect or connect users to the payment service provider for completing a transaction.
The following may apply:
- Payment transactions are subject to the terms and conditions of the relevant payment gateway, bank, card network, UPI provider, or other payment service provider.
- The App does not store sensitive payment information such as complete card numbers, CVV, or banking passwords unless specifically required and lawfully permitted.
- A digital receipt or payment confirmation may be generated after successful payment confirmation.
- In case of a failed, pending, reversed, or disputed transaction, the transaction status provided by the payment gateway / bank shall be considered for reconciliation, subject to applicable procedures.
- Refunds, reversals, or adjustments, where applicable, shall be governed by the policies and procedures of the concerned Municipality / ULB and payment service provider.
6. Digital Receipts
Upon successful completion of a fine payment, the App may generate or provide access to a digital receipt containing relevant transaction and fine details.
Users should retain the receipt or transaction reference for future correspondence or verification.
7. Location and Device Permissions
The App may require access to certain device features, including, where applicable:
- Location / GPS;
- Camera;
- Internet / network connectivity;
- Device storage for authorized documents or photographs; and
- Notifications.
Such permissions may be required to record the location of an enforcement activity, capture photographs of violations, communicate transaction or administrative information, or perform other authorized functions.
Permissions will be used only for purposes associated with the functionality of the App and applicable municipal activities.
8. Photographs and Other Information
Authorized personnel may capture photographs or other relevant information relating to a municipal violation through the App.
Users must ensure that such information is collected and used only for legitimate official purposes and in accordance with applicable laws, municipal policies, and departmental instructions.
9. Data Accuracy
Users are responsible for ensuring that information submitted through the App is accurate, complete, and entered in good faith.
The Municipality / ULB and authorized administrators may review, verify, correct, update, or otherwise process information submitted through the App in accordance with applicable administrative procedures.
10. Prohibited Activities
Users shall not:
- Use the App for any unlawful or unauthorized purpose;
- Enter false, misleading, or fraudulent information;
- Manipulate or falsify fine, payment, location, photographic, or other records;
- Attempt to gain unauthorized access to the App, server, database, or administrative functions;
- Interfere with the security or operation of the App;
- Reverse engineer, decompile, modify, or attempt to extract the source code of the App, except where permitted by applicable law;
- Copy, reproduce, distribute, or commercially exploit the App without authorization;
- Use another person's account or credentials; or
- Use the App in any manner that may compromise municipal records, citizen information, or system security.
11. Availability of the App
Reasonable efforts will be made to keep the App available and operational. However, uninterrupted availability cannot be guaranteed.
The App may temporarily become unavailable due to:
- Scheduled maintenance;
- System upgrades;
- Network or connectivity problems;
- Payment gateway or third-party service interruptions;
- Server or infrastructure issues;
- Force majeure events; or
- Other circumstances beyond the reasonable control of the service provider or Municipality / ULB.
12. Third-Party Services
The App may integrate with or use third-party services such as payment gateways, mapping services, SMS / OTP providers, cloud infrastructure, authentication services, or other technology providers.
Use of such services may be subject to the respective third party's terms, conditions, and privacy policies.
The service provider and Municipality / ULB shall not be responsible for interruptions or failures caused solely by third-party services, subject to applicable law and contractual obligations.
13. Intellectual Property
All software, design, logos, graphics, interfaces, text, databases, and other materials associated with the App are protected by applicable intellectual property laws.
You agree that all materials, products, and services provided on this App are the property of us, our affiliates and directors, including all copyrights, trade secrets, trademarks, patents, and other intellectual property.
No rights are granted to users except the limited right to use the App for its intended and authorized purpose.
14. Privacy and Data Protection
The collection and processing of personal and other information through the App are governed by the Privacy Policy of Poura Prahari.
Users are advised to read the Privacy Policy carefully to understand how information may be collected, used, stored, processed, and protected.
15. Suspension or Termination
Access to the App may be suspended or terminated without prior notice where reasonably necessary due to:
- Violation of these Terms;
- Unauthorized or fraudulent use;
- Security concerns;
- Administrative requirements;
- Changes in municipal policies or applicable laws; or
- Discontinuation of the App or relevant services.
Termination shall not affect any rights or obligations that accrued before termination.
16. Disclaimer
The App is provided as a digital administrative platform to facilitate municipal spot-fine management.
While reasonable efforts are made to maintain accuracy, security, and availability, the App does not guarantee that the service will always be uninterrupted, error-free, or free from technical issues.
The legal validity, applicability, and amount of any municipal fine shall be determined under the applicable municipal rules, bye-laws, laws, and decisions of the competent authority.
17. Limitation of Liability
To the extent permitted by applicable law, the service provider shall not be liable for indirect, incidental, consequential, or special losses arising from the use or inability to use the App, including losses resulting from network interruptions, third-party service failures, device problems, or unauthorized access beyond reasonable control.
Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.
18. Changes to These Terms
These Terms may be updated from time to time to reflect changes in the App, municipal procedures, applicable laws, technology, or service requirements.
Updated Terms may be published within the App or on the relevant official website. Continued use of the App after such changes constitutes acceptance of the updated Terms, where permitted by applicable law.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute relating to the use of the App shall be subject to the jurisdiction of the competent courts / authorities as applicable to the concerned Municipality / ULB.
20. Age Restriction
You must be at least 18 (eighteen) years of age before you can use this App.
By using this App, you warrant that you are at least 18 years of age and that you may legally adhere to this Agreement.
21. Contact and Support
For questions, complaints, technical support, payment-related issues, or other assistance concerning the App, users may contact the concerned Municipality / ULB or the authorized support team through the contact details provided within the App.
22. Acceptance
By installing, accessing, or using Poura Prahari, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and agree to comply with all applicable laws, rules, regulations, and municipal instructions governing the use of the App.