Poura Prahari is a Spot Fine Collection App that enables authorised municipal officials to digitally record violations, issue spot fines, generate e-receipts, and facilitate secure online payment.
1. What Information Do We Collect?
The Application is intended to facilitate the identification, recording, assessment, collection, payment and monitoring of spot fines imposed for violations of applicable municipal rules, regulations, bye-laws and other applicable laws.
We are committed to protecting the privacy and security of individuals whose information is processed through the Application.
The Application may collect or process the following information:
- Name, where required
- Mobile number, where required
- Address or location details, where legally or administratively required
- Vehicle registration number, where applicable
- Details of the municipal violation
- Fine amount
- Date and time of the violation
- Location of the violation
- Photograph of the location
- Photograph of vehicle number plates, where applicable
- Email address
2. Do We Use Cookies?
We do not use cookies.
3. What Do We Use Your Information For?
Information collected through the Application may be used for the following purposes:
- Recording municipal violations
- Issuing spot-fine notices / challans
- Generating digital receipts
- Facilitating online payment of fines
- Generating QR codes or payment references
- Verifying payments
- Maintaining municipal enforcement records
- Preventing duplicate, fraudulent or unauthorised transactions
- Processing complaints, disputes and appeals
- Monitoring enforcement activities
- Preparing municipal and government reports
- Conducting financial reconciliation and audit
- Complying with applicable laws, regulations, court orders and lawful directions
- Improving the security, reliability and performance of the Application
4. How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your information, including:
- Secure API communication with encryption
- Protected database storage
- No storage of personally identifiable information
- Regular security audits
- Limited access to the data by authorised personnel only
5. Do We Disclose Any Information to Outside Parties?
Your information is only shared with the following parties where necessary for authorised activities:
- The concerned Municipal Corporation / Urban Local Body (ULB) for necessary activities
- Authorised payment gateways and banking partners
- Government administration for official inquiry purposes, if required by law
Your information will never be sold, exchanged, or transferred to any commercial organization.
6. How Long Do We Keep Your Data?
Personal data and fine-related records shall be retained only for as long as necessary for:
- Municipal record-keeping
- Legal and statutory requirements
- Financial accounting and audit
- Dispute resolution
- Enforcement and verification
- Fraud prevention
- Other legitimate governmental requirements
After the applicable retention period expires, information shall be securely deleted, anonymised or otherwise disposed of in accordance with the Municipality's approved data-retention policy and applicable law.
7. Third-Party Links and Services
The Application may integrate third-party services such as:
- Payment gateways
- Banking services
- SMS services
- Mapping / location services
- Cloud hosting infrastructure
- Authentication services
- Other technology services necessary for operation of the Application
Such third parties shall receive only the information reasonably required to provide the relevant service.
These third-party services have their own privacy policies. We have no responsibility or liability for their practices.
8. Your Consent
By using this app, you agree to be bound by the terms and conditions of this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use or access our app.
9. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us through email.